Meta’s Instagram messaging APIs only work on professional accounts. Complete these three checks before you click Connect Instagram.
1. Creator or Business account
- Open the Instagram app.
- Go to Settings and privacy → Account type and tools.
- Switch to Professional account and choose Creator or Business.
Either type works with creatorDM.
2. Linked Facebook Page
- Open your profile → Edit profile.
- Under Public business information, tap Page.
- Connect an existing Page you fully admin, or create one.
Need the full walkthrough? Attach Instagram to a Facebook Page.
3. Allow connected tools to access messages
Without this toggle, automations connect but DMs never leave Instagram.
- Instagram app → Settings and privacy → Messages and story replies.
- Tap Message controls.
- Under Connected tools, turn Allow access to messages ON.
Then connect
Return to app.creatordm.com → Home → Connect Instagram. When Meta shows the permission sheet, tap Edit settings and check every Page and Instagram account you want to use.
If the account still does not appear, follow Add a missing Instagram account.